LioraTops Returns & Refunds Policy

Last Updated: June 2025

1. Return Eligibility

To qualify for a return:

• Timeframe: Request must be initiated within 30 days of delivery
• Condition: Items must be:
  • Unworn and unwashed
  • With original tags attached
  • In original packaging with all protective covers
• Authorization: Pre-approval required – contact support before returning

2. Return Process

1. Contact Support: Email [email protected] with:
   • Order number
   • Product photos showing condition and tags
   • Reason for return
2. Wait for Approval: We’ll respond within 24 business hours with:
   • Return authorization number (RMA)
   • Prepaid return label (if eligible)
3. Ship Back: Package must be postmarked within 5 days of approval

3. Refund Details

Method	Timing	Notes
Original Payment	3-10 business days	Excludes original shipping fees
Store Credit	Immediate	+15% bonus credit

4. Exchanges

We currently offer size exchanges by:

1. Returning the original item following standard process
2. Placing a new order for the desired size

Note: Price differences will be charged/refunded accordingly.

5. Damaged/Defective Items

Contact us within 48 hours of delivery with:

• Photos of damaged areas
• Packaging photos
• Order number visible in images